WARRANTY COVERAGE All customers who purchase equipment internationally from Eamlab are covered by the same warranty terms and for the same warranty period as our US customers. Terms and conditions of the warranty for each item are available in the product manual and on our website.
WARRANTY SERVICE Warranty service for international customers who purchased their equipment directly from Eamlab is normally provided at Eamlab headquarters here in the ITALY . While labor and materials are covered under our standard warranty, international customers are responsible for all shipping charges to and from our headquarters. Unfortunately, in some areas, shipping can be expensive and slow. Therefore, we are pleased to offer many of you another option…
While our international distributors would normally only service gear purchased through them, in an effort to provide the best possible service to our valued customers, we have made special arrangements to have some of our distributors service Eamlab gear for our international customers at a reduced rate. (Also, since we will be providing the necessary repair parts to them under your warranty, and will be working closely with them throughout the repair process, you will ONLY be paying for the labor.)
Please note that, while you will be required to negotiate and pay repair fees directly to the service center, and we will NOT be able to reimburse your labor costs, the cost to have your equipment repaired locally will almost surely be less than the cost to ship it internationally, you will avoid excessively long shipping delays, and you will be assured of a competent repair by an approved service facility.
Of course, if you prefer to ship your equipment directly back to the US for warranty repair, we will be pleased to accommodate you, and to provide full warranty service at no cost to you other than shipping. If you wish to consider this option, please let us know, and we’ll confirm whether we can currently arrange local service in your area.
How do you get service ?
In order to make a claim under the warranty, you must:
1. Call or email a customer service representative at +39 0331 537078 or firstname.lastname@example.org Provide a description of your problem and the serial number of the product for which the warranty claim is being made.
2. You will be provided with a returned material authorization number (“RMA”).
3. Ship the product to the following address, with the RMA written in large, bold numbers on the outside of the box, and with the letters “RMA” written before the number. Parcels arriving without a RMA number on the outside of the box will be refused. The customer pays for the shipping to Warrantor and Warrantor pays for the shipping back to the customer, as applicable.